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Mission StatementTriumph Speed Triple

Lightning Motorcycle Training has two primary concerns; road safety and customer satisfaction. We feel that it is of paramount importance that people wishing to ride a motorcycle or moped should be properly trained and prepared. We aim to provide training that will help lower accident statistics for those using PTW’s (Powered Two Wheeler). To facilitate this we aim to provide an environment where our customers feel welcome and appreciated. They should be treated courteously and sympathetically, and provided with training that both suits their individual needs and includes a heavy focus on empathy & understanding.

In return we ask only of our customers that the information they provide about their aims and previous experience is both truthful and accurate. We will endeavour to ensure that every effort is made to minimise cost, but at the same time there is no short cut to being a safe rider. Saving money is not a substitute for road safety.

Finally, Lightning Motorcycle Training is an equal opportunities employer and trainer. We have no prejudice towards sex, colour or creed. We believe that riding a motorcycle should transcends divisions like racism, sexism or bigotry in any of its forms. It is a privilege to meet and teach people from as many different backgrounds as possible – it broadens our horizons just as we hope riding a motorcycle will broaden yours.

Lightning Motorcycle Training Customer Service Pledge

Quality Policy

Lightning Motorcycle Training’s Quality Policy is defined and strongly driven by the following business principles:

  • Place customers at the heart of everything we do and strive to exceed their expectations.
  • Drive continual improvement through self-assessment, peer observation and customer feedback.
  • Develop staff competencies, creativity, empowerment and accountability for the training they deliver, and provide appropriate development programs to raise their instructional abilities.
  • That such profits as the business generates goes towards Road Safety for motorcyclists – initially by improving the quality of the service & equipment we provide.

Lightning Motorcycle Training strives to be one of the best motorcycle rider training providers in the industry. Through the use of these guiding principles, everyone at Lightning Motorcycle Training is accountable for fully satisfying our customers’ needs by meeting or exceeding their expectations with best-in-class training services and support. While we endeavor to provide first class training services, we have to recognise that we don’t always achieve our own standards. When a customer complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.

Quality Objectives

  • Score 95% in our customer satisfaction surveys by July 2016.
  • Respond to customer complaints within 7 days in writing.
  • Improve our Module 1 & 2 pass rates for all full licence (A1, A2 & DAS) courses from 75% to 80% by July 2016.

Increase our market share to 75% of the available motorcycle rider training market in Oxfordshire & Berkshire, through recommendation and outstanding training practices by July 2016.

Data Protection Policy

Introduction

Lightning Motorcycle Training needs to keep certain personal data, for example about its staff and customers, to fulfil its purpose and to meet its legal obligations. To comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully. To do this, Lightning Motorcycle Training must comply with the Data Protection Principles which are set out in the Data Protection Act, 1998.

Principles

Personal data shall:

  • Be obtained and processed fairly and lawfully and shall not be processed unless certain conditions are met.
  • Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.
  • Be adequate, relevant and not excessive for those purposes.
  • Be accurate and kept up to date.
  • Not be kept for longer than is necessary for that purpose.
  • Be processed in accordance with the data subject's rights.
  • Be kept secure from unauthorised access, accidental loss or destruction.
  • Not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data.

Lightning Motorcycle Training and all its staff who process or use personal information must ensure that they follow these principles at all times. In order to ensure that this happens, we have developed this Data Protection Policy.

Status of the Policy

This policy has been approved by the General Manager of Lightning Motorcycle Training and any breach will be taken seriously and may result in more formal action.

Any member of staff or customer who considers that the policy has not been followed in respect of personal data about themselves should raise the matter with the General Manager of Lightning Motorcycle Training in the first instance.

Notification of Data Held and Processed. All staff, customers and other users are entitled to:

  • Ask what information Lightning Motorcycle Training holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed what Lightning Motorcycle Training is doing to comply with its obligations under the 1998 Data Protection Act.

Responsibilities of Staff and Customers

All staff and customers are responsible for:

  • Checking that any personal data that they provide to Lightning Motorcycle Training is accurate and up to date.
  • Informing Lightning Motorcycle Training of any changes to information which they have provided, e.g. changes of address.
  • Checking any information that Lightning Motorcycle Training may send out from time to time, giving details of information that is being kept and processed.

If, as part of their responsibilities, staff collect information about other people (e.g. about customer learning records or driving licence details etc.), they must comply with the Policy.

Data Security

The need to ensure that data is kept securely means that precautions must be taken against physical loss or damage, and that both access and disclosure must be restricted. All staff are responsible for ensuring that:

  • Any personal data which they hold is kept securely
  • Personal information is not disclosed either orally or in writing or otherwise to any unauthorised third party.

Rights to Access Information

Staff and customers and other users of Lightning Motorcycle Training have the right to access any personal data that is being kept about them on computer and also have access to paper-based data held in certain manual filing systems. Any person who wishes to exercise this right should make the request in writing to the General Manger of Lightning Motorcycle Training in writing. Lightning Motorcycle Training will make a charge of £10 on each occasion that access is requested.

Lightning Motorcycle Training aims to comply with requests for access to personal information as quickly as possible, but will ensure that it is provided within 28 days of receipt of a written request unless there is good reason for delay. In such cases, the reason for delay will be explained in writing to the individual making the request.

Publication of Lightning Motorcycle Training Information

Information that is already in the public domain is exempt from the 1998 Act. This would include, for example, information on staff contained within externally circulated leaflets such as marketing material or pictures or comments on Facebook. Any individual who has good reason for wishing details in such publications to remain confidential should contact the General Manager.

Subject Consent

The need to process data for normal purposes has been communicated to all staff, and to customers at the time of meeting or enrolling on a rider training course. In some cases, if the data is sensitive, for example information about health, race or gender, express consent to process the data must be obtained. Processing may be necessary to operate our Lightning Motorcycle Training policies such as health and safety and equal opportunities.

Retention of Data

Lightning Motorcycle Training will keep information for the period of employment for staff and for the period of training + 7 years for customers.

Lightning Motorcycle Training’s Designated Data Controller

Lightning Motorcycle Training is the data controller under the Act and is therefore ultimately responsible for implementation. However, day to day matters will be dealt with by the General Manager William Rodwell. 

Company History

Lightning Motorcycle Training was formed in January 2000. It is based in Oxford as a limited company, concerned with provision of moped, scooter and motorcycle training. The three founding directors brought 15 years of motorcycle training experience to this enterprise. Lightning was very lucky to take over the site of a now defunct training school at the Oxford Stadium. The Oxford Stadium has been the site of motorcycle training for nearly 20 years.

The company was founded on the premise of providing reasonably priced and easily packaged training at all levels to the public. Provision was also made to develop a symbiotic relationship with local motorcycle dealers, for both our mutual benefit and to assist the public in getting on to two wheels.

While the product is reasonably priced it was also determined that the level of tuition and equipment should be of the highest standard. This is reflected in the high pass rate for full licences and in the level of recommendation that Lightning has received from previous students. As of January 2012 we have trained more than 18,000 students.

This formula was successful enough to allow for the creation of a second centre in Reading. The Reading branch opened in October 2000, and again had the good fortune to be located at a site that is known for motorcycle training; the Rivermead Leisure Complex. The Rivermead Complex has all the same facilities as Oxford Stadium, but has the advantage of a prominent and central location. In little time at all Reading has become the larger of the two centres.

2001 saw Lightning consolidate its position as one of the leading training schools in both Reading, Berkshire and Oxford, Oxfordshire. From humble beginnings with two instructors, Lightning now employs six full time instructors and three part-time. The years have also seen an expansion of the fleet, with new bikes and equipment being foremost, as well as the computerising of the entire diary and booking systems to improve efficiency.

In early 2002 the company was reorganised with many structural changes to improve its funding and IT. Lightning Motorcycle Training expanded to include sales of clothing and training aids, such as books, videos and CD-ROMs.

2003 saw the introduction of this (hopefully) ground breaking web site, which was intended to give as much useful information as possible. Rather than adopt the approach of merely an advertising tool Lightning has sought to offer genuine help and information to people who visit the site.

In 2006 the three companies that made up Lightning Motorcycle Training returned to being a single company after the arrival of a new investor. We are now in the process of setting up an On-Line Shop, On-Line Booking and an eBay Shop. Our customers can now book onto our courses 24 hours a day.

May 2009 has seen changes to the motorcycle test that means that our very large training areas are now a serious advantage. We are able to lay out the full Module 1 motorcycle test on both our sites for our students practise using timing equipment. This has proved to be very successful.

As with most modern businesses recent years have included social networking and we now have a Facebook page.

For 2011 Lightning Motorcycle Training is now run by RD Education Ltd as a not-for-profit company. All profit relating from our training activities will now be put back into improving motorcycle training and road safety. This website is still run and owned by Lightning Motorcycle Training (UK) Ltd.

As a company we put the well-being of our customers and employees first. Nothing matters more than people should feel welcome and relaxed while learning important life-saving skills. The comments on our forum more than testify that we have succeeded.

Safe Riding!

 

 

Registered Name: Lightning Motorcycle Training (UK) Ltd
Registered Office:Oxford Stadium, Sandy Lane, Cowley, Oxford OX4 6LJ
Registered in: England No.4332082

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